Can I cancel my order after I've made a purchase? Yes! We offer immediate order cancellation between 12 and 24 hours of your order being placed, depending if it has been shipped out yet. Your order will be cancelled and refunded in full as soon as we get your request, so as the order has not shipped out yet. If you would still like a refund once your order has been shipped out, you will have to initiate our standard returns process. How do I return or exchange an item? Our return policy is effective for 10 days from the time your order is delivered. Please refer to our returns & refunds policy for more information on how to initiate the returns process. What types of Payment methods do you accept? We accept Visa, Mastercard & American Express, and Paypal. What are your shipping options? Currently, we only offer one shipping option. For more information, please visit the Shipping FAQ page. What if the item I ordered arrives damaged? We’ll make it up to you. You can request a refund, or an exchange/store credit. Please note: we are not responsible for packages left in the sun, it is your responsibility to accept the package when it arrives. Where do you ship from? We ship out from Idaho, United States. I am missing items from my order
if you find that your package has NOT arrived as per the timeline outlined on our Shipping FAQ page, or if your order is incomplete or wrong please contact us on at support@yumyumcandyshop.com.
