Shipping FAQ

SHIPPING FAQ

Standard Shipping Times:

US 2 - 10 days* (does not include processing time)

Busy Season: 4-14 Days

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.

PROCESSING TIME

The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

  • If you place your order after 11:45 AM Central Time on Friday, or over the weekend (Saturday or Sunday), your order will be processed the following business day

    TRACKING INFORMATION

Once your order ships, you will receive a tracking number via email. Please allow 24–48 hours for tracking updates to appear.

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to Local currency for you.

SHIPPING COSTS

We charge a flat rate of $6.99 for standard USA shipping All USA orders over $50 receive free shipping.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

ORDER CANCELLATION AND CHANGE REQUEST

We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information. Just feel free to contact us. We're available 24/7 at support@yumyumcandyshop.com

Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.

We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee.

DELIVERY & LOST PACKAGES

Once an order has been shipped and marked as delivered by the carrier, Yum Yum Candy Shop is not responsible for lost or stolen packages.

If your tracking shows delivered but you have not received your order, please contact the shipping carrier directly to file a claim.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Yum Yum Candy Shop is not responsible for orders shipped to incorrect addresses provided by the customer.